FAQ – Frequently asked questions
What is a proof of income?
A monthly payslip of your parents or proof of scholarship or account statement.
Why do we request a proof of income?
This has two reasons: Firstly we need to request if due to § 11 par. 1 of the student dormitory law and secondly because it is our objective to support especially people with lower incomes.
What is a certificate of enrolment of study?
A transcript from the last semesters; Erasmus and internship confirmations for freshman; confirmation of university enrolment.
When and how do I pay my dorm fee?
The fee must be payed monthly for the upcoming month in advance (e.g pay at the beginning of June for June). The fee must be payed latest on the 5th day of the month and via direct debiting system of your bank. (Please no money transfer order! Your bank can help you to chose the right transfer order) The fee includes heating and electricity costs.
Which room do I get?
You’ll recieve a room of the category and dorm stated on your contract. There’s no right for a “particular” room.
Single or double room?
Double room means you’ll share one sleeping room with another room mate. This might be the chance to save some additional money.
On Campus Brigittenau, Haus Handelskai, Starkfriedgasse, St. Pölten and Wr. Neustadt you can have a single room right from the start. In all other dorms, you’ll have to start in a double, if no single is available. After moving in, you can put your name on the waiting single room waiting list. Following Austrian dorm law, the spokesperson committee (ger: Heimvertretung) of your dorm is responsible for this list.
When and where can I pick up my keys?
During the opening hours of the janitor (see 2nd page of the confirmation you received from us „Erreichbarkeit der Heimwarte“ (Availability of the janitors).
What do I have to take with me when I pick up my keys?
Photo ID, letter of acceptance for a dorm place, confirmation of payment
When and how do I get my deposit back?
After you moved out your deposit will be refunded latest 60 days to the account you stated on the respective refund sheet (a deposit-refund sheet can be picked up at the janitor’s office when returning the keys).
When and how do I terminate a tenancy contract?
The contract can be terminated in writing (mail, e-mail, fax or directly with the janitor) at any time. However a two month termination period applies.
How are the rooms furnished?
Bed, wardrobe, bookshelf and desk.
Is a car parking space available? Where? Cost?
1200 Vienna, Campus Brigittenau
1090 Vienna, Tendlergasse 12
1060 Vienna, Hirschengasse 23
2700 Wr. Neustadt, Viktor Kaplanstraße 11
3100 St. Pölten, Herzogenburgerstraße 36
Prices are available upon request at the respective dorm.
What is a twin room?
A twin room is a room for 2 people.
What means combined?
Combined single rooms means that 2 single rooms will share a shower, restroom and anteroom.
Are bedclothes and linen supplied?
No, they are not.
Are dishes supplied?
No, they are not.
Any more questions?
Please do not hesitate to contact us during our office hours from Monday to Friday between 8am and noon.
Tel: +43 (0) 1 597 06 62 DW 33-35
Fax: +43 (0) 1 599 96 76